Providing your personal information is voluntary
Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
The main types of personal information City Residence collects relates to the contact details. Typically, this information includes names, addresses, telephone numbers, e-mail addresses. In the course of providing professional services to our clients, we may collect more detailed personal information about you and your property investment interests or experiences.
Use of personal information
The main purposes in collecting personal information about individuals are:
– to provide our services;
– to respond to an individual’s request;
– to maintain contact with website visitors, potential customers and existing clients;
– to keep clients and other contacts informed of the services we offer, industry developments or products that may be of interest to them, and to notify them of service offerings,
– seminars and other events we are holding;
– all other purposes related to our business, including the use of personal information about individuals to market our services, including by email.
If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.
Disclosure of Information
Please note that your personal information as collected by City Residence may be shared to other related entities or strategic alliance partners in an endeavour to provide you with the most professional and personalised service. An example of this may be the distribution of your contact information to a City Residence strategic alliance partner that is or may be involved in providing you a professional service.
You may elect not to receive further contact
Individuals always have the opportunity to elect not to receive further marketing information or contact from City Residence at any time by emailing us at firstname.lastname@example.org. Please allow 14 days for your request to be processed. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.
How do we keep personal information accurate and up-to-date?
City Residence endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We generally update your customer information on request, with your consent either over the telephone or via email.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Like many web site operators, we measure and analyse the internet usage across our web sites. We do this to collect the following core information on the usage of our web sites, including:
– The number of page views (or page impressions) that occur on our web sites;
– The number of unique browsers to our web sites;
– How long these unique browsers (on average) spend on our web sites when they do visit; and
– Common entry and exit points into our web sites.
This aggregate, non-personal information is collated and used by us to assist in analysing the usage of our web sites.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or questions
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.